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Update by user Aug 09, 2017

Nothing was resolved. I asked to be assigned to a different PCP, not in the JPS network.

The PCP was already planning a transfer to a nicer location, closer to her home, which should cut down on her always being late for her morning appts by at least an hour.

It seems that everything I went to Patient and Family Relations about just went in one ear and out the other; though I did get my prescription called in. With my new doctor, I have asked to have all of my new specialists included in her group, as she is networked with a hospital that boasts a good reputation, already.

Update by user Jul 31, 2017

7/31/2017: GI called RX in. Basically that issue is resolved, though no appt is available to even make til the end of September; that is not a guarantee for an appt in October - it could be later.

As far as the PCP is concerned, I called my Insurance Company, told them the details and dropped her. 8/1/2017, I will see a new Internist that is not associated with the JPS Network.

Would also like to add that in looking at my past lab work, there are results that I don't believe were acted on by my PCP, going as far back as 2014. I don't know if the PCP situation will be resolved, but will update, or mark Resolved, in a few weeks, with what results I have.

Update by user Jul 25, 2017

7/25/17: Rcvd call from Patient Relations about GI not returning my numerous calls, nor replying to the many faxes from my Pharmacy for refills. Dr not available til evening, will call in refill then; transferred to office, for appt 'soon as possible'.

Nothing available; have to call end of August for first possible appt in October. Would also like to point out that the website suggested on every JPS page and phone recording is: wecare@jpshealth.org Numerous attempts to access this site led to a Google search page for JPS.

In fact, EVERY web site listed for JPS contacts led to a Google search page. This renders every web site for JPS useless.

Original review posted by user Jul 21, 2017

This is in reference to two doctors, not one. My PCP: On my last two visits, she walked into the room, and instead of greeting me, she said, "I'm running late, and don't have time to listen to all your problems." My GI: I called 7/14/17, trying to get an appointment quickly worked in, due to changes in symptoms; and, also called my Pharmacy for a refill.

They faxed a request, since the refill was expired. As of today, 7/21/17, I still have not received a return call (after leaving 3 more messages during this past week); nor have they responded to the 3 or 4 faxes sent by my Pharmacy. I have written notes of the calls and fax dates, if needed. I am now completely out of my medicine.

I've been coming to JPS for nearly 10 years, and I've never been treated like this. In fact, due to a 'trademark look' I have, most every one at all the specialty, labs, clinics, etc. know me by sight and name. This past nearly year and a half, I have experienced some of the worst care, cleanliness, and attitudes through out the whole hospital system.

PS: There is also a 3rd specialist I have nothing good to say about, but I won't even begin on him. I get furious with rage, just thinking of him!

Product or Service Mentioned: Jps Health Network Doctor.

Reason of review: Inept doctors .

Preferred solution: The PCP should go back to school and learn what her job actually is, and that is listening to her patients, no matter how much is wrong with them. GI needs trained employees. .

I didn't like: Doctors dont have time for patients and dont return calls.

Company wrote 0 private or public responses to the review from Jul 21, 2017.
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Fort Worth, Texas, United States #1352981

I'm sorry, somehow I thought I had lost this comment, so I started over. I see two of my comments, now, and don't know how to fix it, but at least they aren't exact. Again, my apologies for the double post.

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